YOOX Reviews

Purchased a pair of sandals that looked beautiful on the website. The return policy clearly states that it may be returned within 60 days of purchase. I received the pair and the size was not correct. I was able to exchange it for a different size however upon receiving the sandals, the size and the fit was still not correct. I called and explained that the sandals did not work and would like to return them or exchange them for a different pair. I was told that I was unable to do so because they are final sale. On the website it only stated 20% off, NO WHERE IN SITE DID IT SAY FINAL SALE. As I called and explained to the customer representative the issue, he was not willing to assist nor find a solution. I told him that I would dispute this charge with my credit card and he said he would not recommend doing that because I would be banned from using this website again. Really? That's awful customer service and somewhat a threat. Who says I would shop from them ever again. I want to share this experience so customers are aware of doing business with this company.

I found recently that YOOX no longer charges UK customers vat&duties. That was great news for me as I've been a loyal customer for close to 20 years. Only bad side had been their poor customer service. Which I hope have improved. As I have made some considerate shopping the past month I was rewarded £100 for this month to spend on one article that's not on discount and greater than the value of the voucher. I was happy to finally purchase a pair of Valentino shades I had on my dream box for some time. These had disappeared from my dream box before but reappeared some time later. I believe they had been purchased of someone and returned as I've seen this happen before. So I purchased them from the original price of £265- I paid £165.

They arrived today and I was very excited. The box were carefully and beautifully wrapped in paper. I opened the luxurious cover and took them out. My immediate feeling before looking at them properly or opening them up, was they're not genuine. They were unusually light and felt and looked flimsy. Now I had tried these on in a renowned departments store. They were in no way similar to the once I've just received from Yoox. I have a dozen of expensive designer shades. I would notice miles away if they were counterfeit. Even the golden surrounding ring covering the lens on the back were so poorly fitted, the left lens were not in coordination with the right. The printings of the letters, the earpiece and temple-tip were not fitted properly of both sides. All these things are typical give aways for fakes. I have posted pictures of the glasses I received and the three last pictures are of the genuine glasses they have on their website. You can see easily there are big differences.

1) Look at the detail between the earpiece with metal and plastic meet.
2) The metal bridge between the lenses is round on the ones I received. But on the originals it is straight.

I didn't have to compare much to understand what I received were fake. As soon as I picked them up, I noticed. They weighed nothing. Such as cheap £5 glasses one finds in markets.

I contacted yoox and told them of the findings. They of course denied they would send a fake item. I've sent them back. Once they have them I've asked them to compare them with a pair from a Valentino shop. I would very much like the authentic pair sent to me or my £100 voucher to use on another item to the same specifications. As I'm not OK with to be sold fake designer pieces and my hard earned voucher to be stolen away in the process. We are in correspondence but I don't have high thoughts of them as I've seen on the web customers been ripped off before.

I posted this as I've seen this for some time during the past years. A couple of years ago I ordered a pair of Sergio Rossi boots that too were fake. I know because I tried the authentic once at store. I had a children's Burberry coat that too wasn't of the same high quality I'm used to see from the brand. With these designers I wouldn't believe for a moment YOOX would sell fake items as I've been very happy and loyal customer for almost 20 years. I've purchased many designers pieces that I've been very happy with and never believed were fake. So I buried my worries that they are not guilty and deceiving their customers. Instead I though the reason could be the designers themselves has started to cut corners with poor quality to make profit. I've seen this before and stopped buying from theses designers. I have then stopped buying from Sergio Rossi and Burberry because of what happened.

But as this happened one more time. I don't believe this is a coincidence anymore. I believe YOOX knows what they are doing. They are very much in the know of this. They have been selling counterfeit articles for some time now. Deceiving customers that they are purchasing authentic designer items.

RUDE CUSTOMER SERVICE, "Sonata" was so rude, no professional behaviour, instead appologise for my lost parcel, she requested a proforma invoice, atherwise the return will be refused, which is absolutely illigal,it is not my fault that ups lost the parcel, they must have insuarance incase of a parcel is lost. Yoox provided the UPS tracked delivery, so they must be responsible incase of a missing parcel.I am very disappointed, as a regular customer, my parcel was lost, i contacted Yoox customer services more than 10 times, but STILL no luck. If my case is not resolved, i will start my claim. As a conclusion I can say that YOOX are not prepared for BREXIT.

YOOX is the best online shop for brand and quality garments

I ´ve been your supersatisfied client for about 15 years already.... I love YOOX!

I ordered man's Lanvin, Dsquere, Armani... they are all fake!. I worked numerous years at Neiman Marcus and I can smell fake in a second.
What a scam!

I bought two items from YOOX and returned before Christmas. I have still not received any information about what is happening with my case - I just repeat the process of speaking to the customer service team, they make an excuse based on UPS/YOOX communications post-Brexit, and tell me someone will get in touch/process a refund. This has been going on for almost FOUR MONTHS. I am beyond frustrated, and confused as to how two companies operating at this scale are unable to find a solution.**********UPDATE**********After four months YOOX replied to say they are looking into it. No timeline, so solution and no sign of a return of my money. This is theft, and the worst non service I have ever experienced. There will be many others in this situation I’m sure, and all that cash is now profit for them. Despicable.

I bought two items from YOOX and returned before Christmas. I have still not received any information about what is happening with my case - I just repeat the process of speaking to the customer service team, they make an excuse based on UPS/YOOX communications post-Brexit, and tell me someone will get in touch/process a refund. This has been going on for almost FOUR MONTHS. I am beyond frustrated, and confused as to how two companies operating at this scale are unable to find a solution.

OK, usually I am very lazy to write these reviews but I had to write this one. Excellent company, fast shipping and excellent sales when they have them. Very easy to return items when they do not fit.

4 days no changes in order status.customer support not working at all.

Contacted their customer service with an inquiry. Need to put your phone number to contact them for whatever reason, so I put in a number I got from a app I usually put into these type of scenarios. Since then I've gotten multiple calls from random phone numbers on the app that all hang up right after picking up.

I’m a regular at yoox. Have ordered for many years. Tried to return an item and the package came back twice. Yoox has been issuing new labels and say they follow the new rules. In the meanwhile, I’ve decided to keep the item. My advice, think before you order as the new rules seem to make it more difficult to return items. Will still reorder because good prices for good stuff. New Brexit charges apply but clearly labelled.